Frequently Asked Questions (FAQs)

Please feel free to contact us if you can't find an answer to your question here.

How do I join SabaNzuri Lotto?

In order to register an account at SabaNzuri Lotto, simply click “REGISTER” from the homepage. Once you have entered in your correct details click “CREATE ACCOUNT”...

Why can't I login to my account?

Double check that the username/Phone Number and password you entered are correct "".

I've forgotten my password, how do I get a new one?

In order to reset your password, kindly follow the below steps: Visit our website:, click on ‘Login’. Select the ‘Forgot Password’. Enter your phone number and click ‘Submit’.

How can I withdraw my wallet balance?

Player can initiate the withdrawal only via the website ,by accessing their wallet here withdraw/deposit

How can I edit my account details?

When it comes to updating your personal details, you can make changes to the following: Photo, Date of Birth, Names, Email address, and the Password. Simply login to your account and click the ‘Update my details’.

How can I get in contact with Customer Support?

Our highly trained and specialized Customer Support team is always ready and willing to assist you via Live Chat, E-mail and Phone   +254111019400 . You can also check our FAQs for instant Help...

What is Instant Game?

Instant Game is an electronic game that replaces scratch cards through the use of modern technology.

It is an instant play and instant win game. There is no need to wait for a draw, PLAY and WIN.

This game offers players an increased chance to win as the games are run daily and are instant.

Is mobile or email verification is necessary?

Mobile or email verification is not mandatory but it is preferable to be done in order to receive the notifications.


How to check your balance?

Check balance via Website: Your balance can be seen at the top right-hand corner of the screen. If you move your mouse/cursor on your “balance” you can see a drop down with your Balance, Profile, Tickets, Wallet, Transactions, Inbox, and Log Out”.

Do you have a Smartphone app?

YES, the app is available on android and iOS....

Is there a specific web browser that you recommend?

To enjoy our gaming services, we recommend the latest version of Google Chrome. For Mac users, we recommend the latest version of Safari....

How can I clear cookies and cache?

  1. On your computer, open Chrome.
  2. At the top right, click More .
  3. Click More tools. Clear browsing data.
  4. At the top, choose a time range. To delete everything, select All time.
  5. Next to "Cookies and other site data" and "Cached images and files," check the boxes.
  6. Click Clear data.
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Sabanzuri Limited is licensed by BCLB under the Betting, Lotteries and Gaming Act Cap 131, Laws of Kenya under License number: 0000826


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